Openings

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 900 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking a Customer IT Operations Manager to join our team of experienced professionals located in Kitchener, ON.

Working with other highly motivated Engineers, you will take on a project manager role, implementing real time control system and automation solutions in a critical operational capacity.

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We win as as a Team" culture are just some of the reasons our employees love working at Brock!

Brock Solutions offers a flexible work environment that includes a combination of at home, in the office, and on-site options such that individuals can balance work and life. In the end, the intent is to enable you an your team to work effectively and collaboratively to produce results that matter. 

Compensation Range: $100k-$150k

Why Work at Brock?

• Competitive Compensation Package
• Profit Sharing
• Extended Health Benefits
• Continuous Career Growth
• Flexible Working Hours
• Company Events and Celebrations
• Travel Opportunities

Responsibilities may include:

Operational Leadership & Service Delivery

• Lead the IT Operations department responsible for patching, monitoring/alert response, backup verification, cybersecurity and lifecycle upgrades across deployed systems.
• Establish and maintain service reliability expectations (SLOs/SLAs), operational cadence, and performance reporting.
• Drive consistent execution across multiple business units and project teams while maintaining clear priority and escalation pathways.

MSP-Style Operations & Standardization

• Implement a scalable, repeatable operating model: standard runbooks, checklists, escalation paths, and "definition of done" for operational tasks.
• Partner with Build/Project Delivery to enforce an Operational Handoff Gate
• Build a continual improvement loop where recurring incidents become root-cause work and standards improvements.
• Enforce Change Management processes for Operations activities (maintenance windows, risk review, rollback plans, validation evidence), aligning to broader IT governance.

Cybersecurity Execution & Operational Risk Reduction

• Ensure operational execution of key cybersecurity controls: patch/vulnerability compliance, monitoring hygiene, backup verification and restore testing, access controls enforcement, and configuration compliance.
• Partner with the technical discipline leads to implement secure baselines and ensure they can be operationalized consistently.

People Leadership & Technical Maturity

• Provide direct people leadership: hiring, coaching, performance management, career pathways, and training plans.
• Develop senior technical capability within the Operations team by building SMEs, mentoring talent, and driving cross-training with Build and Cloud/Hosting teams.
• Establish operational quality standards (ticket quality, documentation discipline, runbook adherence).

Dedicated On-Site Support Model

• Manage dedicated on-site IT personnel for key customers where required, ensuring they operate within Operation’s standards and governance.
• Define guardrails for "micro-project" support performed onsite to prevent non-standard implementations and security drift.

• 10+ years in IT operations, infrastructure operations, or managed services with increasing leadership responsibility.
• Demonstrated success building or operating MSP-style functions: monitoring, patching, incident management, customer-facing operations, and standardized service delivery for distributed customer deployments
• Strong working knowledge of common enterprise environments and operational controls (Windows/Linux fundamentals, virtualization concepts, networking fundamentals, monitoring/alerting, backup/restore).
• Security-minded operations background (patch/vuln management cadence, access controls, logging/alerting, compliance reporting).
• Strong stakeholder management and communication skills with a demonstrable ability to engage C-level stakeholders on technical and strategic topics.
• Experience driving process maturity (ITIL-aligned practices preferred but not required).

We appreciate your interest in joining our team.

Please note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations.

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities. 

Please note that we may utilize artificial intelligence (AI) tools to screen, assess, or filter applicants for this position.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before aking for any additional personal information.