Brock Solutions is an engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. With approximately 900 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking an On-site Control Systems Support Specialist to join our team of experienced professionals in Charlotte, NC. 

As a member of the service team, you will be tasked with important role of providing front-line support services to our customers for their IT systems including systems developed by Brock Solutions. A successful candidate in this role will be customer service oriented as well as resourceful when dealing with issues that arise. 

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch & Learns, Sport teams, Group fitness initiatives, and a “We win as a Team” culture are just some of the reasons our employees love working at Brock!

Why Work at Brock?

• Competitive compensation package 
• Profit sharing  
• Extended Health benefits  
• Continuous career growth 
• Mentorship program  
• Flexible working hours 
• Company events and celebrations
• Travel opportunities  

What You'll Do:

• Provide first level technical support for incoming IT requests.
• Design/Programming of human Machine Interfaces (HMI)
• Trouble shooting of electrical, PLC, and HMI systems
• Interfacing with real-time database applications to manage critical production information
• Site commissioning and installation
• On-call service/support for existing installations
• Troubleshooting a variety of electrical, PLC, and HMI systems
• Resolving mission critical issues/outages for high profile customers
• Interact with customers and understand the client processes
• Programming/modification of PLC systems
• Programming/modification of Human Machine Interfaces (HMI)
• Assist users with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software with in established standards and guidelines.
• Interact with customers and understand the client processes.
• Apply the latest innovations in data analytics to decision making and execution
• Collaborate with cross- functional teams, including analysts, and software engineers, to integrate data solutions into business applications.

• Superior customer service skills
• Aptitude to quickly learn new systems and follow procedures/processes
• In-depth knowledge of Microsoft Windows 10, MS-Office 2016 A professional and courteous manner while triaging both hardware and software issues
• Ability to troubleshoot and problem solve
• Ability to learn new technologies independently
• Aptitude for Programming (C, C#, VBA, SQL, Ladder Logic, or other languages)
• Knowledge of PLCs (e.g. ControlLogix, Modicon, Siemens S7) is an asset
• Knowledge of HMIs(e.g. FactoryTalkView, Wonderware, iFix) is an asset
• Familiarity with IT/Networking and database application is an asset
• Ability to read electrical schematics
• Excellent communication skills, both verbal and written
• Understanding of industrial environments, engineering and production processes
• Bachelor’s degree in Electrical Engineering, Mechatronics, Systems Design, Automation, Industrial Engineering or college equivalent
• Ability to complete all security clearance requirements that may be required for the performance of the work

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.